Pothole on your street? Street light out? Worried about safety in your area? Here’s who looks after what in Berwick and across the City of Casey, and the fastest way to report it.
| Problem | Who looks after it | How to report it |
|---|---|---|
| Life-threatening emergency, fire or crime happening now | Police, fire, ambulance | Call 000 |
| Crime that isn’t urgent (e.g. a past break-in or theft) | Victoria Police | Police Assistance Line 131 444 |
| Information about a crime, anonymously | Crime Stoppers | 1800 333 000 |
| Storm damage, flooding, fallen trees | VIC SES | 132 500 |
| Potholes and footpaths on local streets, street lighting, rubbish collection, graffiti, parks, dumped rubbish, local parking | City of Casey | (03) 9705 5200 or report it online |
| Princes Highway and other main roads (potholes, lights, signals) | Department of Transport and Planning | 13 11 70 |
| Water leaks, burst pipes, sewer problems | South East Water | 132 812 (24/7) |
| Power outage or fallen power lines | Your electricity distributor | Check your electricity bill for your distributor’s faults number. Stay well clear of fallen lines and call 000 if they’re dangerous. |
| Not sure who looks after it? | Mush Rahaman | Ask Mush and he’ll help point you in the right direction |
Sometimes it’s hard to know who looks after what, or a report seems to go nowhere. If you’d like some guidance on where to take it next, get in touch and I’ll help where I can.
Phone numbers checked November 2026. If a number has changed, please let us know.
Authorised by Mush Rahaman, 82 High Street, Berwick VIC 3806